Qontigo Privacy Notice
Axioma Privacy Notice
STOXX Privacy Notice
DAX Privacy Notice
Disclaimers & Conditions of Use
STOXX Conditions of Use
DAX Conditions of Use
Welcome to the Axioma Privacy Notice (this “Notice”). Axioma is an international business headquartered in the United States of America (“USA”) with affiliates located throughout the world.
This Notice is issued on behalf of Axioma, Inc. and each of its subsidiaries (the “Axioma Group”) so that when we mention “Axioma”, “we”, “us” or “our” in this Notice, we are referring to the relevant legal entity in the Axioma Group responsible for processing your personal data. When you enter into a contract with an entity in the Axioma Group, the contracting Axioma Group entity (together with Axioma, Inc. if the contracting party is an affiliate of Axioma, Inc.) will be the controller and responsible for your personal data.
The Axioma Group respects your privacy and is committed to protecting your personal data. Personal data or personal information (collectively, “Personal Data”) means any information about an individual from which that person can be identified. It does not include data that does not identify you. This Notice describes how the Axioma Group collects and processes Personal Data, including Personal Data received by Axioma, Inc. in the United States of America from the European Economic Area, inclusive of the European Union (“EEA”), the United Kingdom (“UK”), and Switzerland. We publish this Notice in order to inform you of our privacy practices, and tell you about your privacy rights and how the law protects you.
We recognize that the EEA, UK, and Switzerland have established additional protections regarding the handling of Personal Data, including requirements to provide adequate protection for Personal Data transferred outside of the EEA, the UK, or Switzerland. To provide such adequate protection, Axioma, Inc. has elected to self-certify to the EU-U.S. Data Privacy Framework (“EU-U.S. DPF”), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (“Swiss-U.S. DPF”) as set forth by the U.S. Department of Commerce. Axioma, Inc. has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (“EU-U.S. DPF Principles”) with regard to the processing of Personal Data received from the EEA in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Axioma, Inc. has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (“Swiss-U.S. DPF Principles”) with regard to the processing of Personal Data received from Switzerland in reliance on the Swiss-U.S. DPF. If we transfer Personal Data received under the EU-US DPF, the UK Extension to the EU-US DPF, or the Swiss-US DPF to a third party, the third party’s access, use, and disclosure of the personal information must also be in compliance with our obligations under the EU-US DPF, UK Extension to the EU-US DPF, or the Swiss-US DPF, and we will remain liable under the Data Privacy Framework for any failure to do so by the third party unless we prove we are not responsible for the event giving rise to the damage.
For purposes of enforcing compliance with the Data Privacy Framework program (“DPF Program”), Axioma, Inc. is subject to the investigatory and enforcement authority of the United States Federal Trade Commission. If there is any conflict between the terms in this Notice and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles (collectively, the “DPF Principles”), the DPF Principles shall govern. To learn more about the DPF Program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
You can click on the links below to jump to specific privacy-related issues.
- Personal Data Collection and Use
- Processing of Special Categories of Personal Data
- How We Use Your Personal Data
- Purposes for Which We Will Use Personal Data
- Marketing and Promotional Offers from Us
- Change of Purpose
- If You Fail to Provide Personal Data
- Transfer to Third Parties
- International Transfers
- How Long Will Your Retain My Personal Data?
- Your Rights
- Children’s Privacy
- Exercising Your Rights
- Additional Information for California Residents
- Questions or Complaints
- Binding Arbitration
- Changes to this Notice
1. Personal Data Collection and Use
We may collect, use, store and transfer different kinds of Personal Data about you which we have grouped together as follows:
- Identity Data includes first name, last name, username or similar identifier, title, date of birth, and gender. In the context of employment, this also includes marital status and ethnicity.
- Contact Data includes billing address, delivery address, email addresses and telephone numbers. In the context of employment, this also includes home address, emergency contact, and emergency contact telephone number.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of products and services licensed from us.
- Technical Data includes Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access a hosted portal provided or made available by Axioma through which you may access certain products and services licensed from us.
- Profile Data includes purchases or orders made by you, your interests, preferences, feedback, and survey responses.
- Usage Data includes information about how you use the products and services including data about how you interact with our websites, hosted portals, software, or platforms.
- Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
We use different methods to collect data from and about you:
- You may give us your Identity Data, Contact Data, and Financial Data by filling in forms or by corresponding with us by mail, telephone, email or otherwise. This includes personal data you provide when you:
- subscribe to publications or request marketing to be sent to you;
- apply for a position with us;
- register for or attend an event, either through Axioma or through a third-party event management provider engaged by Axioma;
- contact us for help;
- enter a competition, promotion or survey; or
- give us feedback.
- We may receive Personal Data about you from your employer in order to permit us to perform under a contract with your employer.
- We may also receive information about you from other sources, including third parties, business partners, our affiliates (including other members of the Deutsche Börse Group), or publicly available sources. In the employment context, we may receive information from an employment agency, former employer, or background check provider, where applicable.
- We work with various companies, for example with suppliers, service purchasers, other partners, and service providers. These include our customers and business partners, and IT service providers that we use for hosting, data processing, service and data distribution, and other services. We process Personal Data about employees and other persons who work with these partners and providers, for example their name, function, and title, or information about the communication with these persons. We collect this information either from these persons directly or from the partners and use it and may share it with these partners to carry out our business with them and to improve customer relations.
We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your Personal Data but is not considered Personal Data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific feature or our websites, hosted portals, software, or platforms. However, if we combine or connect aggregated data with your Personal Data so that it can directly or indirectly identify you, we treat the combined data as Personal Data which will be used in accordance with this Notice.
We generally do not collect any special categories of Personal Data about you (this includes details about your religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, or information about your health, genetic, and biometric data). Nor do we collect any information about criminal convictions and offenses.
2. Processing of Special Categories of Personal Data
“Special categories” of particularly sensitive Personal Data require higher levels of protection. We need to have further justification for collecting, storing, and using this type of Personal Data. We have in place appropriate safeguards which we are required by law to maintain when processing such data. We may process special categories of Personal Data in the following circumstances:
- In limited circumstances, with your explicit written consent.
- Where we need to carry out our legal obligations or exercise rights in connection with employment.
- Where it is needed in the public interest, such as for equal opportunities monitoring.
We do not need your consent if we use special categories of your Personal Data in accordance with our written policy to carry out our legal obligations or exercise specific rights in the field of employment law. In limited circumstances, we may approach you for your written consent to allow us to process certain particularly sensitive Personal Data. If we do so, we will provide you with full details of the information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent.
3. How We Use Your Personal Data
We will only use your Personal Data when the law allows us to. Most commonly, we will use your Personal Data in the following circumstances:
- Where you have provided your consent to the processing.
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests, including ours and those of our affiliates, provided they are not overridden by your interests and fundamental rights.
- Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your Personal Data other than in relation to sending direct marketing communications to you via email. You have the right to withdraw consent to such direct marketing at any time by contacting us.
4. Purposes for Which We Will Use Personal Data
We have set out below, in table format, a description of all the ways we plan to use Personal Data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are, where appropriate.
Note that we may process your Personal Data for more than one legal basis depending on the specific purpose for which we are using your Personal Data. Please contact us if you need details about the specific legal basis we are relying on to process your Personal Data where more than one legal basis has been set out in the table below.
The Axioma Group will only process Personal Data in ways that are compatible with the purpose that we collected it for, or for purposes the individual later authorizes. The Axioma Group maintains reasonable procedures to help ensure that Personal Data is reliable for its intended use, accurate, complete, and current.
|PURPOSE/ ACTIVITY||TYPE OF DATA||LAWFUL BASIS FOR PROCESSING INCLUDING BASIS OF LEGITIMATE INTEREST|
|To register you as a new customer||(a) Identity; (b) Contact||Performance of a contract with you|
|To process and deliver your or your employer’s order including: (a) Manage payments, fees and charges; (b) Collect and recover money owed to us||(a) Identity; (b) Contact; (c) Financial; (d) Transaction; (e) Marketing; (f) Communications||(a) Performance of a contract with you (or your employer); (b) Necessary for our legitimate interests (e.g., to recover debts due to us)|
|To enable you to register for or attend an event, or partake in a prize draw, competition or complete a survey||(a) Identity; (b) Contact; (c) Profile; (d) Usage; (e) Marketing and Communications||(a) Performance of a contract with you (or your employer); (b) Necessary for our legitimate interests (e.g., to study how customers use our products/services, to develop our products/services and grow our business)|
|To administer our internal and group-internal business and to protect our websites, hosted portals, software, or platforms (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)||(a) Identity; (b) Contact; (c) Technical||(a) Necessary for our legitimate interests (e.g., for running our business, provision of administration and IT services, network security, to prevent fraud, and in the context of a business reorganization or group restructuring exercise); (b) Necessary to comply with a legal obligation|
|To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we provide to you||(a) Identity; (b) Contact; (c) Profile; (d) Usage; (e) Marketing and Communications; (f) Technical||Where required by law we obtain your consent|
|To use data analytics to improve our website, hosted portals, software, platforms, products/services, marketing, customer relationships, and user experiences||(a) Technical; (b) Usage; (c) Session-recording technology to identify trends in our websites, hosted portals, software, or platforms||Necessary for our legitimate interests (e.g., to define types of customers for our products/services, to keep our website updated and relevant, to evaluate and improve customer experience within our software applications and on our websites, hosted portals, and platforms, to improve and develop our applications, to develop our business, and to inform our marketing strategy ); where required by law we obtain your consent|
|To make suggestions and recommendations to you about products/services that may be of interest to you, including those of other members of the Deutsche Börse Group||(a) Identity; (b) Contact; (c) Technical; (d) Usage; (e) Profile||Necessary for our legitimate interests (e.g., to develop our products/services and grow our business)|
|Current and former employees, workers, and contractors; Candidates||(a) Identity; (b) Contact; (c) Financial; (d) Technical||Necessary for legitimate business purposes, including (a) the management and operations of our company, its functions and activities; (b) employee communications; (c) maintaining a global directory; (d) carrying out obligations under employment contracts and employment, tax and benefits laws, and in connection with other working relationships or arrangements; (e) development and training programs; (f) recruiting and hiring job applicants; (g) assessing qualifications and performance; (h) performing background checks where applicable and verifying references; (i) managing employee performance; (j) determining employee compensation or payment; (k) managing the employee termination process; and (l) other general human resources purposes. For legitimate human resources purposes, employees may choose to voluntarily disclose Personal Data about family members. If our employees choose to do this, their family members’ Personal Data shall be treated, for the purposes of this Notice, the same as an employee’s Personal Data. Employee Personal Data is never sold, leased, or rented to any third party. Employee Personal Data will never be disclosed to third parties except as follows: (1) to those retained by us as agents for the purposes set forth in the paragraph above; (2) where required pursuant to an applicable law, governmental or judicial order, law or regulation, or to protect the rights or property of the Axioma Group; (3) where authorized in writing by the employee, and (4) where the employee voluntarily provides Personal Data and the context makes it clear that such information will be provided to a third party.|
|Equal opportunity monitoring and reporting||(a) Identity (ethnicity)||Needed in the public interest|
We may use your Identity Data, Contact Data, Technical Data, Usage Data, and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which content, products, services, and offers may be relevant for you (we call this marketing and promotion).
You will receive marketing communications from us if you have requested information from us or, where permitted by law, if you have purchased goods or services from us, provided us with your details when registering for or attending an event or a promotion, or if you have requested content available at our affiliates’ website. You can ask us to stop sending you marketing and promotional offers at any time by contacting us in accordance with the instructions included with such materials or by contacting the Axioma Group’s Data Privacy Manager (“DPM”) at DataPrivacyManager@axioma.com.
Where you opt out of receiving these marketing and promotional offers, this will not apply to Personal Data provided to us as a result of a product/service purchase, product/service experience, or other transactions.
6. Change of Purpose
We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your Personal Data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
7. If You Fail to Provide Personal Data
Where we need to collect Personal Data by law, or under the terms of a contract we have with you and you fail to provide that Personal Data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
8. Transfer to Third Parties
We may transfer Personal Data to our third-party agents or service providers who perform functions on our behalf as described above. Usually, these agents and service providers execute a standard nondisclosure agreement. Where required by law, we enter into written agreements with those third-party agents and service providers requiring them to provide an adequate level of protection of your Personal Data and limiting their use of the Personal Data to the specified services provided on our behalf. We take reasonable and appropriate steps to ensure that third-party agents and service providers process Personal Data in accordance with our legal obligations and to stop and remediate any unauthorized processing.
We require all third parties to respect the security of your Personal Data and to treat it in accordance with the law. We do not allow our third-party service providers to use your Personal Data for their own purposes and only permit them to process your Personal Data for specified purposes and in accordance with our instructions.
We may have to share your Personal Data with third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your Personal Data in the same way as set out in this Notice.
We may be obligated to share Personal Data as required by law enforcement and government officials to meet national security or law enforcement requirements, or other third parties pursuant to a subpoena, court order, or other legal process or requirements applicable to us, or when we believe, in our sole discretion, that the disclosure of Personal Data is necessary to prevent financial loss, to report suspected illegal activity, or to investigate violations of our agreements or policies.
We may also share your Personal Data with other members of Deutsche Börse Group, including for internal administrative purposes and direct marketing carried out by us or other Deutsche Börse Group members.
With your consent, we may share your Personal Data with other third parties not described elsewhere in this Notice.
Some jurisdictions require that organizations disclose whether the following categories of personal information are collected, disclosed to third parties for a “business purpose,” “sold,” transferred for “valuable consideration,” or shared for the purpose of cross-context behavioral advertising. Note that we do not share information for cross-context behavioral advertising, and we do not “sell” your personal information, as those terms are defined under California law.
The table below indicates the categories of personal information we collect and transfer in a variety of contexts.
|CATEGORIES OF PERSONAL INFORMATION WE COLLECT||TO WHOM WE DISCLOSE PERSONAL INFORMATION FOR A BUSINESS PURPOSE|
|Identifiers – this may include real name, alias, postal address, unique personal identifier, online identifier, email address, account name, or other similar identifiers||
|Government Issued Identification – this may include social security number, driver’s license number, state issued identification number, passport number||
|Financial Information – this may include bank account number, credit card number, debit card number, and other financial information||
|Health Related Information – this may include medical information, mental or physical condition or treatment, or health insurance information||
|Characteristics of protected classifications – this may include age, sex, race, ethnicity, physical or mental handicap, etc.||
|Commercial information – this may include information about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies||
|Internet or other electronic network activity information – this may include browsing history, search history, and information regarding an individual’s interaction with an Internet website, application, or advertisement||
|Audio, electronic, visual, thermal, olfactory, or similar information||
|Professional or employment-related information||
|Inferences drawn from any of the information listed above||
|Additional categories of personal information described in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) – this may include signature, physical characteristics or description, insurance policy number||
9. International Transfers
We will share your Personal Data within the Deutsche Börse Group. This will involve transferring Personal Data outside the EEA, the UK, and Switzerland to other entities in the Deutsche Börse Group acting as joint controllers or processors and that provide certain administrative services to the Deutsche Börse Group. If we transfer your Personal Data to one of our affiliated entities within the Deutsche Börse Group, we will take steps to ensure that your Personal Data is protected with the same level of protection the DPF Program requires.
Some of our external third parties are based outside the EEA, the UK, and Switzerland so their processing of Personal Data will involve a transfer of the Personal Data outside the EEA, the UK, and Switzerland. These include:
- Service providers acting as processors based in the USA that provide certain administrative services to the Deutsche Börse Group.
- Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors, and insurers based in the USA that provide consultancy, banking, legal, insurance, and accounting services for the Axioma Group.
- Regulators and other authorities based outside of the EEA, the UK, or Switzerland that require reporting of processing activities in certain circumstances.
Whenever we transfer Personal Data out of the EEA, the UK, and Switzerland, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer Personal Data to countries that have been deemed to provide an adequate level of protection for Personal Data by the European Commission and the Swiss Federal Data Protection and Information Commissioner.
- Where we use certain service providers, we may use Standard Contractual Clauses approved by the European Commission and the Swiss Federal Data Protection and Information Commissioner which give Personal Data the same protection it has in the EEA, the UK, and Switzerland. You may request a copy of any Standard Contractual Clauses we use for the transfer of your data outside of the EEA, which includes the categories of information transferred by contacting the Axioma Group’s DPM at DataPrivacyManager@axioma.com.
- Where we use providers based in the USA, we may transfer Personal Data to them if they are part of the DPF Program which requires them to provide similar protection to Personal Data shared between the Europe and the USA.
In addition to any other rights that may be conferred under other transfer mechanisms (e.g., Standard Contractual Clauses), with respect to complaints concerning human resources Personal Data transferred from the EEA or Switzerland to the USA in the context of the employment relationship, we have agreed to participate in the dispute resolution procedures of the EU Data Protection Authorities. Axioma will cooperate with the appropriate EU Data Protection Authorities during investigation and resolution of complaints concerning human resources Personal Data that is transferred to the USA brought under the DPF Program. For complaints concerning human resources Personal Data transferred from the UK to the USA in the context of the employment relationship, we commit to cooperate with the Information Commissioner’s Office (“ICO”) and comply with the advice given by the ICO. For complaints concerning human resources Personal Data transferred from Switzerland to the USA in the context of the employment relationship, we commit to cooperate with the Swiss Federal Data Protection and Information Commissioner (“FDPIC”) and comply with the advice given by the FDPIC. Complaints regarding processing of human resources Personal Data in the context of the employment relationship may be reported by the individual to the relevant Data Protection Authority.
The Axioma Group maintains reasonable and appropriate security measures to protect Personal Data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. In addition, we limit access to your Personal Data to those employees, agents, contractors, and other third parties who have a business need to know. We have put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Cookies are alphanumeric identifiers that are automatically downloaded to your computer through the web browser. If you do not want the Axioma Group to recognize your computer, please configure your web browser to erase all cookies from your device, to block all cookies, or to receive a warning before a cookie is stored. Please note that certain functions of our websites, hosted portals, software, or platforms may no longer work, or will not work correctly, without cookies.
Cookies can be assigned to four categories, depending on their function and intended purpose: (a) absolutely necessary cookies; (b) performance cookies; (c) functional cookies; and (d) cookies for marketing purposes.
- Absolutely necessary cookies are needed for you to navigate within our websites and operate basic website functions, such as the issuance of anonymous session IDs for bundling several related queries to a server.
- Performance cookies collect information on the usage of our websites, including for example the web browsers and operating systems used, the domain name of the website which you previously visited, the number of visits, average duration of visit, and pages called up. Performance cookies serve the purpose of improving the user-friendliness of a website and therefore enhancing the user’s experience. We ask for your consent to use certain types of performance cookies where required by law.
- Functional cookies enable a website to store information the user has already entered (such as user ID, language selection, or the user’s location), in order to offer improved, personalized functions to the user. Functional cookies are also used to enable requested functions such as playing videos and to make a user’s decision to block or disable a certain function (e.g. web analysis) – “opt-out cookies”.
12. How Long Will You Retain My Personal Data?
We will only retain your Personal Data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
As discussed below, in some circumstances you can ask us to delete your Personal Data.
In some circumstances we may anonymize your Personal Data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
13. Your Rights
YOUR LEGAL RIGHTS
You may have the right to:
- Request confirmation about processing of or access to your Personal Data (commonly known as a “data subject access request”). This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it.
- Request correction of the Personal Data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your Personal Data. This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your Personal Data to comply with applicable law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your Personal Data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your Personal Data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- Request restriction of processing of your Personal Data. This enables you to ask us to suspend the processing of your Personal Data in the following scenarios: (a) if you want us to establish the Personal Data’s accuracy; (b) where our use of the Personal Data is unlawful but you do not want us to erase it; (c) where you need us to hold the Personal Data even if we no longer require it as you need it to establish, exercise, or defend legal claims; or (d) you have objected to our use of your Personal Data but we need to verify whether we have overriding legitimate grounds to use it.
- Request the transfer of your Personal Data to you or to a third party. We will provide to you, or a third party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consent at any time where we are relying on consent to process your Personal Data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
14. Children’s Privacy
Because of the nature of our business, our products/services are not designed to appeal to minors. We do not knowingly attempt to solicit or receive any information from children. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us immediately.
15. Exercising Your Rights
If you would like to exercise your rights under this Notice, you can submit a written request to the Axioma Group’s DPM at DataPrivacyManager@axioma.com or by phone at (833) 372-2272. We may request specific information from you to confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. Please note that we will not discriminate against you for exercising your rights described in this Notice.
In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. We will require verification that you provided the authorized agent permission to make a request on your behalf. You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us. If you are an authorized agent submitting a request on behalf of an individual you must attach a copy of the following information to the request:
- A completed Authorized Agent Designation Form indicating that you have authorization to act on the consumer’s behalf; and
- If you are a business, proof that you are registered with the Secretary of State to conduct business in the jurisdictions where this right applies.
If we do not receive both pieces of information, the request will be denied.
16. Additional Information for California Residents
- California Shine the Light. If you would like more information concerning the categories of personal information (if any) we share with third parties or affiliates of those parties to use for direct marketing, please submit a written request to us using the information in Section 17 below.
- California Sensitive Information Disclosure. We collect the following categories of sensitive personal information as defined under California law. Note that such information is neither sold nor shared for purposes of cross-context behavioral advertising:
|CATEGORIES OF SENSITIVE|
PERSONAL INFORMATION WE COLLECT
|PURPOSES FOR WHICH IT IS COLLECTED|
|Social security, driver’s license, state identification card, or passport number|
|Account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account|
|Racial or ethnic origin, religious or philosophical beliefs, or union membership||As required by our legal obligations to our employees|
|Contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication||We monitor the work-related email accounts of our employees|
|Health Related Information – this may include medical information, mental or physical condition or treatment, or health insurance information||To provide health-related benefits to our employees and their beneficiaries|
17. Questions or Complaints
You can direct any questions or complaints about the use or disclosure of your Personal Data to Axioma Group’s DPM at DataPrivacyManager@axioma.com. We will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of your Personal Data within 45 days of receiving your complaint. If the complaint or dispute involves Personal Data transferred from the EEA, UK, or Switzerland to the USA, you are not one of our employees, and you are not satisfied with our response, we have committed to refer unresolved complaints to JAMS. If you are unsatisfied with the resolution of your complaint, you may contact JAMS at https://www.jamsadr.com/DPF-Dispute-Resolution. If you are one of our employees and are in the UK or EEA and you are not satisfied with our response to your inquiry, you may have a right to lodge a complaint with your local supervisory authority.
18. Binding Arbitration
In the context of Personal Data, you may have the option to select binding arbitration for the resolution of your complaint under certain circumstances, provided you have taken the following steps: (a) raised your complaint directly with the Axioma Group’s DPM and provided us the opportunity to resolve the issue; (b) made use of the independent dispute resolution mechanism (JAMS) identified above; and (c) raised the issue through the relevant data protection authority and allowed the United States Department of Commerce an opportunity to resolve the complaint at no cost to you. For additional information see: https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf?tabset-35584=2.
“Legitimate Interest” means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your Personal Data for our legitimate interests. We do not use your Personal Data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
“Performance of Contract” means processing your Personal Data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
“Comply with a legal or regulatory obligation” means processing your Personal Data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
20. Changes to this Notice
Changes will be made to this Notice from time to time to address new or modified laws, or new or modified business procedures. We also reserve the right to amend this Notice at any time.
This Notice was last updated and is effective: October 16, 2023