Service and Support

Without superior service and support, the best solutions are not the best solutions

Contact Support

Collaborative access to senior professionals with deep knowledge of the challenges our clients face is at the core of our service model. We get tremendous satisfaction helping our clients overcome the issues they confront. We devote significant effort to attracting and retaining people who share our passion for delivering the outstanding service our clients demand and deserve.


Contact Us

ANALYTICS PRODUCTS
North America: 1.800.558.7983
Europe: +44 (0) 20 3608 1266
Asia: +852.8203.2770
Email: support@axioma.com
Hours: Sunday at 8:00 PM EST to Friday at 8:00 PM EST

INDEX PRODUCTS
Phone: +41 43 430 72 72
Fax: +41 43 430 72 72
Email: customersupport@stoxx.com
Hours: Monday 07:30 AM CET to Friday 10:00 PM CET

As a Qontigo client, you will receive

Direct interaction with highly qualified and credentialed specialists

Access to senior customer support individuals globally, wherever you are located

Ongoing support and training to ensure you continue to extract the most value from Qontigo products

Regular updates and releases of software and solutions

Full range of customized implementation services

Qontigo difference

Implementation

Full support for the integration and customization of Qontigo’s solutions into new or existing business processes, including:

  • Define project scope and requirements
  • Analysis and prioritization of near-term and long-term goals
  • Help define the most efficient roadmap and best practices solutions
  • Coordinate Qontigo and client resources to manage projects on time and on budget

Training

Highly customized onsite, online or hosted training sessions tailored to each client’s investment process to ensure that clients are thoroughly comfortable.

Applied Research

The Qontigo Applied Research team provides thought leadership and ideas for practical application across the suite of Qontigo products. Our subject matter experts write whitepapers, blog posts and weekly commentary, and host presentations and webinars in areas such as:

  • Current market conditions and investor sentiment, with a focus on risk characteristics of STOXX indices using Axioma risk models as well as with fixed income and multi asset class portfolios
  • Best practices for portfolio construction, risk and performance analysis and other areas of interest to portfolio and risk managers
  • Thorough analysis of new equity and fixed income risk models 
  • Analysis of the broad range of STOXX indices – market cap, ESG, Thematic and others – designed to help investors make informed decisions

Check out the latest resources published by our Applied Research team.